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Our Privacy & Cookies Policy 

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1. Who We Are

© 2025 Sleighdon Halls Ltd.
Curated festive experiences across the UK
information@sleighdonhalls.co.uk

86–90 Paul Street, London, EC2A 4NE

We are the data controller for the personal information you provide.

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2. Information We Collect

We may collect:

  • Your name and contact details (e-mail address, telephone number)

  • Enquiry and booking details

  • Preferences you share regarding your stay or requested services

We collect this information when you:

  • Complete a form or enquiry on our website

  • Join our waitlist to receive a brochure or early booking access

  • Correspond with us by e-mail or telephone

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3. How We Use Your Information

We use your information to:

  • Respond to enquiries and prepare proposals

  • Send requested materials such as our festive brochure

  • Provide updates about holiday-stay availability and related offers

  • Maintain internal records and improve our service

We never sell or rent your data to third parties.

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4. Lawful Basis for Processing

We rely on one or more of the following lawful bases under UK GDPR:

  • Consent – when you subscribe or request information.

  • Contract / pre-contract steps – to provide details about your potential booking.

  • Legitimate interests – for limited administrative communication consistent with your enquiry.

You may withdraw consent at any time by clicking Unsubscribe in our e-mails or contacting us directly.

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5. How We Store and Process Data

Your data is stored securely and retained only as necessary for the purposes above.

We use a small number of trusted service providers, acting as data processors on our behalf:

  • Wix.com Ltd – website hosting, contact forms, and site security.

  • Zapier Inc. – automation of form data between our internal systems.

  • SendGrid (Twilio Inc.) – delivery of marketing and transactional emails.

  • Google Workspace (Gmail) – business email hosting.

  • GoDaddy Ltd – domain management and related services.

Each of these organisations operates under a data-processing agreement that includes Standard Contractual Clauses or equivalent safeguards for any transfers outside the UK.
They process your information only under our instructions and never use it for their own marketing.

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6. Data Retention

Subscriber details are kept while you remain subscribed or have an active enquiry.
If you unsubscribe, we suppress or delete your data within 30 days.

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7. Your Rights

You have the right to:

  • Access a copy of your data

  • Request correction or deletion

  • Withdraw consent

  • Object to processing

To exercise these rights, e-mail information@sleighdonhalls.co.uk
You may also contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.

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8. Cookies

What Are Cookies?

Cookies are small text files stored on your device to help our site function and analyse usage.

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How We Use Them

We use:

  • Essential cookies – for core site functions and security.

  • Analytics cookies – (Google Analytics) to understand visitor behaviour.

  • Advertising cookies – (Meta Pixel & Google Ads) to measure campaign effectiveness.

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Managing Cookies

When you first visit our site you’ll see a cookie banner where you can accept or manage settings.
You can also adjust cookies through your browser preferences.
Disabling essential cookies may affect site functionality.

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9. International Transfers

Some processors store data outside the UK.
We ensure appropriate safeguards through approved Standard Contractual Clauses or other mechanisms recognised by the ICO.

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10. Changes to This Policy

We may update this policy periodically.
Any material changes will appear here with a new “last updated” date.

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11. Contact Us

For privacy enquiries, please contact:
© 2025 Sleighdon Halls Ltd.
information@sleighdonhalls.co.uk

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