Privacy Policy

Last Updated: 12 June 2026

1. Who We Are

Sleighdon Halls Ltd ("we", "us", "our") provides curated festive stays and bespoke hospitality experiences across the United Kingdom.

We are the data controller responsible for the personal information you provide to us.

Contact Details

Email: information@sleighdonhalls.co.uk

Registered Office: 124-128 City Road, London, England, EC1V 2NX

2. Information We Collect

We may collect and process the following information:

Your name
Email address
Telephone number
Enquiry and booking details
Information relating to your proposed stay or event
Preferences you share regarding accommodation, catering, activities, accessibility or other requested services
Communications you send to us by email, telephone or website forms

We collect information when you:

Complete an enquiry form on our website
Request information, pricing or a proposal
Join our mailing list or waitlist
Download or request our brochure
Contact us by email or telephone
Engage with us regarding a potential booking

3. How We Use Your Information

We use your information to:

Respond to enquiries
Prepare proposals and quotations
Arrange and manage bookings
Send requested brochures and information
Communicate regarding estate availability and related services
Deliver and coordinate hospitality experiences
Maintain internal business records
Improve our services and website performance
Comply with legal and regulatory obligations

We do not sell your personal information to third parties.

4. Lawful Basis for Processing

We rely on one or more of the following lawful bases under UK GDPR:

Consent

Where you subscribe to our mailing list or request marketing communications.

Contract and Pre-Contract Steps

Where processing is necessary to respond to your enquiry, prepare a proposal, or fulfil a booking.

Legitimate Interests

Where processing is necessary for the administration and operation of our business and is consistent with your expectations as a customer or prospective customer.

You may withdraw your consent at any time by using the unsubscribe link in our emails or by contacting us directly.

5. How We Store and Process Data

Your information is stored securely and access is restricted to those who require it for legitimate business purposes.

We use a limited number of trusted service providers acting as data processors on our behalf, including:

Wix.com Ltd (website hosting, forms and website security)
Zapier Inc. (workflow automation)
SendGrid, a Twilio company (email delivery)
Google Workspace (business email services)
GoDaddy (domain registration and management)

Where necessary to prepare or deliver a booking, we may share relevant information with property owners, venues, caterers and other service providers involved in your stay. We only share information required for the delivery of the services requested.

These providers process personal information only under our instructions and are required to maintain appropriate security and confidentiality safeguards.

6. Data Retention

We retain enquiry and subscriber information only for as long as necessary to provide our services, manage enquiries, comply with legal obligations, or maintain appropriate business records.

Marketing subscribers may unsubscribe at any time.

Where information is no longer required, we will delete or securely suppress it in accordance with applicable legal and regulatory requirements.

7. Your Rights

Under UK data protection law, you have the right to:

Request access to your personal data
Request correction of inaccurate information
Request deletion of your personal data
Restrict or object to certain types of processing
Withdraw consent where processing relies on consent
Request transfer of your personal data where applicable

To exercise any of these rights, please contact:

information@sleighdonhalls.co.uk

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

https://www.ico.org.uk

8. Cookies

What Are Cookies?

Cookies are small text files stored on your device that help websites operate effectively and provide information about how visitors use a site.

How We Use Cookies

We may use:

Essential Cookies

Required for website functionality, security and performance.

Analytics Cookies

To understand visitor behaviour and improve our website.

Advertising Cookies

Including Meta Pixel and Google Ads technologies used to measure advertising effectiveness and improve campaign performance.

Managing Cookies

When you first visit our website, you will be presented with a cookie banner allowing you to accept, reject or manage cookie preferences.

You may also manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

9. International Transfers

Some of our service providers may process personal data outside the United Kingdom.

Where this occurs, we ensure that appropriate safeguards are in place, including Standard Contractual Clauses or other legally recognised transfer mechanisms approved under UK data protection law.

10. Changes to This Policy

We may update this Privacy Policy from time to time.

Any significant changes will be published on this page together with an updated revision date.

11. Contact Us

For any questions regarding this Privacy Policy or the handling of your personal information, please contact:

Sleighdon Halls Ltd

information@sleighdonhalls.co.uk

124-128 City Road, London, England, EC1V 2NX